Shipping Policy
Last updated: 17 June 2026
MERLHEART ships throughout Malaysia. Shipping fees and free-shipping thresholds are shown at checkout.
Processing time
Orders are processed within 1–3 business days after payment confirmation.
You will receive email updates when your order is paid and shipped.
Delivery
Delivery within Peninsular Malaysia typically takes 3–7 business days after dispatch.
East Malaysia and remote areas may require additional time.
Shipping fees
Shipping fees are calculated at checkout based on current store settings.
Promotional free shipping (by order amount or item quantity) applies when shown at checkout.
Lost or damaged parcels
Contact Merlheart.official@gmail.com within 7 days of the expected delivery date if your parcel is lost or damaged.
Returns & refunds
Unopened items may be returned within 14 days of delivery subject to our return eligibility rules.
For returns, exchanges, and refunds (including card and e-wallet payments), see our Refund & Return Policy: https://merlheart.com/refund-policy