Privacy Policy
Last updated: 17 June 2026
MERLHEART (operated by MERLHEART ENTERPRISE) respects your privacy. This policy explains how we collect, use, and protect personal data when you use our website and purchase products.
Information we collect
Account details such as name, email address, phone number, and shipping address.
Order and payment information processed through our payment partners (we do not store full card numbers).
Technical data such as browser type, device, and cookies used to improve the shopping experience.
How we use your information
To process orders, deliver products, provide customer support, and send order-related emails.
To improve our website, prevent fraud, and comply with legal obligations in Malaysia.
Marketing emails are only sent where you have opted in; you may unsubscribe at any time.
Sharing of data
We share data with trusted service providers such as payment gateways (e.g. CHIP Collect), couriers, and email services solely to fulfil your order.
We do not sell your personal data to third parties.
Your rights & contact
You may request access, correction, or deletion of your personal data by contacting us.
Privacy enquiries: Merlheart.official@gmail.com